Our Reviews

They have good service, they helped with every question that I had, David did a good job

Experience was good.

The service manager and his assistant was great the technician Terry was great he went over thing I ask him

I have only had my truck a few days, but I really like it so far. The only issue i have found is that the display doesn't want to mirror maps from my phone all the time. I have found that this is an issue that is already being looked into for several makes and models. I want to say that my salesman Kyle was great. He was very friendly and patient with me through the whole process and did his best to answer my questions while learning my trucks features.

Lyssa and Mike were wonderful to work with. Thank you for taking great care of us.

Everything went well. Kyle was very professional and knowledgeable and went out of his way to be sure I was able to understand and operate the new vehicle. He has been putting in overtime considering there wasn't an owner's manual in the car so I have to call him outside of his work hours for help.

The young man who worked with us name was Dionne Hobson, I believe. He was very helpful and courteous. All of the other people we dealt with while there were very helpful and very nice. It made the whole experience super easy and enjoyable. Will steer others in the direction to your dealership.

Friendly, welcoming staff and competitive prices

I could tell the difference between the last time and this time for the better

I signed a trade agreement for $33,120 and when I got through there had been a lot of other add ons and the paper I signed for just over $33,000 turned into almost $36,000. I went back to the dealership and complained but the finance lady said she just used the papers given her. The problem occurred somewhere between the salesman and the finance person. This needs to be investigated. I would turn it over to a lawyer but the cost of a lawyer would outweigh the $3,000 I am entitled to. Thank you in advance for following up on this.

The people I worked with were so good to work with.

Everything went smoothly and they went above and beyond to make it that way.

Really good

Dionne was great. The manager or next step up was difficult, aloof, and wanted to compare his dealership to a competitor in Benton or Bryant. I was not in Benton or Bryant so the comparison was off-putting and unnecessary at best.

service team is great from the beginning to the end and when i checked out the cashier was very friendly

Thank you for the opportunity to express the "poor" rating that I have checked above. I'm a 75 year old veteran and I would say that my experience at Hope Auto is the worst I've had in purchasing a vehicle. First - I was handed two offers on the vehicle I was interested in from the Sales Manager: a cash offer and then an offer if I financed the vehicle. Both of the offers were a numbers game with absolutely no explanation as to what all the numbers meant, e.g. Hope Protection Plan $1299?, Guess that was up to me to just figure out! The Sales Manager quoted me two estimated sales tax charges based upon the total purchase minus the trade in. However - I found out Monday from the person that does the sales paperwork that I will also have to pay sales tax on the rebates also. Unfortunately for me I accepted the finance offer because the discount went up but my trade in allowance went down $3618 from the cash offer. Maybe I could have slept since I made the purchase if someone had explained why I lost $3618 on my trade in by financing the vehicle. . After I accepted the offer it seemed like I was on my on for the rest of the afternoon attempting to log in to ID.me so that I could get my military discount. Frankly - I got the impression that I was being avoided so that they didn't have to answer questions. This is the first time I've ever purchased a vehicle and either the salesman or someone from the dealership didn't sit down in the vehicle with me and go over all of the features of the vehicle. I asked the Sales Manager if I could get my tool chest taken off of my trade in truck and if they would install it on my new truck and all I got was the shop hands had gone home. He told me to come back at 9:30 a.m. the following Monday and he would have it put on my new truck. I went to the dealership at 9:30 a.m. Monday morning and finally got the tool chest (which only had two toogle bolts) installed shortly after 1 p.m. I did ask the salesmen on Monday if I got a free first oil change and my tires rotated and he said I got a free oil change but he didn't know if the tires being rotated was included. I walked away from Hope Auto hoping that I never have to go there again for anything and I just hope other Chevrolet dealerships will be better at customer service and customer care than I found them to be as I'll have to get my truck serviced at one of them.

It was excellent

Had a couple of bumps in the road but all in all the deal went smooth. The truck wasn’t as clean as I would have liked it to be since it is a new truck. Need to tune the detailers up a notch.

Everyone was super nice and helpful

Mr. Hopson was great to work with!!

Nice small hometown dealership

Awesome friendly salesman /service dept.

Mechanic Terry explained to me exactly what was wrong and what had to be repaired

hope has great people they do fantastic work ,professional at there jobs

We had an excellent experience!! Our salesman was awesome in offering service and making sure everything was to our satisfaction. ALL of the staff went out of their way to assist us in purchasing our truck. We will recommend them to everyone seeking to purchase a new or used vehicle!

Safety recall on 2022 pickup, new motor was located and replaced. Shop Mgr (Lyssa Mosco) and shop mechanic (Devone) were exceptionally professional and polite. My business will be handled at this location from now on. Good job.

After I left the dealership, I noticed a message on the dash that wasn't there before. My wife took the car by the dealership and they corrected the problem. A few days later, we left for a 3 day stay in Dallas and found the Navigation would not work because a message said an SM card was missing> The system worked before going for service but not any more. I plan to take it back to the dealership to see if the problem can be rectified.

Took over 3weeks to get a schedule appointment. Service department was understaffed. Not able to tell me when an ordered part would be in so we can schedule a follow-up appointment. Now driving my new car without GPS, mapping and many other features that came with auto while waiting on a part that no one knows when will be here.

Great!

The people were very nice even the sales person. Dion and Jerry are very helpful. Very patient and they did what they could get me into a car that day and I was very grateful.

Very satisfied with the job done. They were very efficient, and work was done in a timely manner.

Recall on air bags and service airbags message

Every one I talked to were helpful

Friendly staff

Always friendly

They are very courteous and have treated me well in my business dealings both on the sales and the service side.

The service was great!

Everyone was great, just took little longer than expected. but over all was real good

Great customer service, caring staff

The salesman and manager did an excellent job. thank you.

It's worth the drive because of the level of excellence by everyone from sales to service. Especially the service. I drive over an hour for the peace of mind for oil changes and any maintenance my car needs.

Took care of every need in a professional way.

Great experience

Good service got me took care of

Well they have treated me right every time no pushy sales person and have given me the best deal possible very pleased with them that’s why I have bought three vehicles from them

Swift work was done an a very professional environment

I arrived a little early and the shop was a little behind but they worked to get me out as quick as they could. Had no issues and just relaxed in the waiting room.

Everyone seems to really care about And Lisa takes the time to answers all questions

The service department was excellent. Brought my vehicle in at 9 AM, had my diagnosis in price before noon. The vehicle was repaired the next day because of waiting on a part delivery. Everyone involved performed. Excellent customer service. I will be back. Thank you to the service department for actually doing their job which is unlike what you get at most other places. Keep up the good work thanks again.